Support
We're here to help. Reach out any time — we read every message.
Want to delete your data?
You can delete individual photos, trips, or your entire account directly in the app — or request deletion by email. Learn how on our Data Deletion page.
Contact us
For account help, billing questions, or anything else, email us at:
support@memoryatlas.euWe typically respond within a few days.Common questions
- I forgot my password. Use the "Forgot password?" link on the sign-in page to reset it.
- How do I cancel my subscription? Go to Family Settings in the app, open the plan section, and choose "Cancel subscription." It stays active until the end of the current billing period.
- How do I delete my account? Open Family Settings → Advanced → Delete account. This permanently removes your data. See the Data Deletion page for details.
- Can I export my data? Yes. Family Settings → Advanced → Export. You can download a JSON of all metadata, or request a ZIP that includes your photos and videos.
- Why are my photos not showing on the map? Photos need GPS data in their EXIF to be placed automatically. Photos without location can still be imported and assigned to a place manually.
- Can I upload RAW photos (NEF, CR2, etc.)? Yes — we convert RAW photos to JPEG so they can be viewed on the map and in your timeline, while keeping the photo's date and location. The original RAW file is not retained.
- Is my data private? Yes. Your content is only visible to members of your family. Read our Privacy Policy for details.
Also read our Terms of Service and Privacy Policy.